Ice and Fire – Our Covid-19 Holiday Guarantee

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Ice and Fire – Our Covid-19 Holiday Guarantee

Here at Ice and Fire we know that it has been an incredibly difficult time for us, you and our fellow tour operators here in the Alps. Not only have we cut our season short last year but still continue to remain closed through what would have been our busiest time. We know that for many skiing isn’t a huge priority at the moment but we hope to be able to shed some light on our situation for next season 2021/22.

Here we will discuss our Covid-19 policy and try to explain to the best of our current knowledge what we expect to happen or need to happen for December 2021.

We want to assure you that we are taking into account all possible procedures and amendments that are needed to run our chalets in a covid safe manner and still offer you that great Ice and Fire service as uninterrupted as we can.

We want you to know that our booking protection has always been to a high standard and to ensure your holiday is as smooth as possible we will be adding a few extra precautions incase of any changes.

Our Covid-19 holiday guarantee means you can book with confidence and have total peace of mind knowing your holiday is in our hands.

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The Small Print

If in the event your chalet, our resort, or country has to close due to Covid-19 or a travel ban is enforced in the UK or France and full payment has been made (ten weeks before departure) we will defer your holiday until the next year or further on in the year if the ban is lifted. (Charges may apply for changing weeks or chalet, for full terms and conditions please see our website.)

In the event of you or anyone on the booking contracting Covid-19 prior to their holiday meaning you can no longer go, we will not be offering a refund or deferral.

If you wish to cancel your holiday and it is not for the reasons listed below, then we have the right to retain your deposit. If your cancelation is because of one of the reasons listed below then we will be more than happy to defer your holiday in the form of a credit voucher against a future holiday with Ice and Fire.

What counts as a Covid related cancelation

  • A lockdown in France
  • Our ski resort closing due to covid
  • Travel Ban – from the country of origin or your incoming airport
  • A lockdown in the country of origin

Should your holiday be cancelled for any of the reasons stated above, all your payments to date will be automatically converts to a voucher for credit against a future holiday with Ice and Fire Chalets at the advertised price of the chalet holiday and dates you choose.

What happens if covid disrupts my holiday

In the event of covid interrupting your holiday once you have arrived there will be no refund available. Ice and Fire will endeavour to help you in every way possible in the event of outbreak/returning to the UK due to covid-19.

I’ve booked a holiday but I’m now unsure about travelling

In the event of yourself or anyone on the booking deciding to not travel due to Covid-19 we will not be offering a refund or deferral.

What happens if myself or one of the party is isolating prior to the holiday and can no longer make it

If anyone in your party contracts Covid-19 or has to isolate prior to your holiday and can no longer make it, we will not be liable for a refund. This would be down to your travel insurance to issue financial help when not able to travel. It is vital that you read the small print in your travel insurance and chose and insurance provider that covers this.

Your deposit will be retained by Ice and Fire to cover our ongoing costs relating to your holiday. If you are part of a group, you will need to find replacements or have the rest of the group cover the difference.  We will endeavour to help fill your place and if we are able to resell your holiday, we will of course then refund your deposit in full.

Please see our website for all Terms and Conditions.

Our deposit is now £100pp (this is non refundable) to secure a booking. After full payment is made we will only offer deferral on your holiday due to further outbreak or travel restrictions.

Please note our low booking deposit of £100pp will return to £200pp on February 1st.

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Reasons to book with us

We know you don’t need any extra reasons to book a ski holiday but here are some suggestions to make your experience a fantastic one.

Drive to Resort

Driving to resort can be a great option for those who do not wish to travel through airports or train stations. We have plenty of parking available at all our chalets. Driving to and from resort gives you the freedom to arrive and leave when you need, you can bring those creature comforts with you like your favourite pillow, there is no weight limits and you can bring and take back whatever you would like!

Ski Passes

Purchasing your ski passes in advance will not only save you time but can allow you to be on the slopes as soon as you get to resort. We can buy your ski passes in advance and have them ready for your arrival at the chalet. No more waiting in line at the busy lift pass office!

Ski Hire brought to you

Booking your ski hire with us means our trusted friends at Rental Republic will come to your chalet with your skis for fitting. They are also on hand to visit for adjustments during your stay.

Dedicated Staff

Our dedicated chalet team will be on hand to make your holiday the safest and best experience it can be. During our staff training we will cover in depth the new measures for covid cleaning including increased cleaning high contact spots and communal areas. Our staff will be on hand to help and assist you throughout your holiday but as always to provide an exceptional service. Our staff, hosts, chefs and also management will all be completing courses in covid safety and cleaning before the season so will be completely up to date with all measures required.

Food Delivery

Due to restaurants operating at a smaller capacity we know it may be harder to get a table on our chalet staffs night off. We can arrange for food to be delivered through Huski,( a trusted meals on wheels service) who can deliver gourmet oven ready meals to your door. Or we can suggest a great pizza delivery in Les Coches.

Shopping Service

We will be adding a shopping service to your holiday, making it even easier to sit back and relax. Before you head out to us we will provide you with a list of things available to buy which will be ready for your check in at the chalet.

Make your own lunch

Due to covid restrictions some mountain restaurants may operate at a lower capacity and potentially have a booking service. We hope to know more information as the season gets closer. Because of this we would like to offer as part of our shopping service lunch items to be purchased so you can make your own lunch to take on the mountain.

Complimentary Bar

Après Ski could be a little different this season but our complimentary bar will stay the same. Our beer and wine will be kept topped up for your stay so why not après in the chalet? With use of a speaker, board games, games consoles and plenty of space why not make your own fun. (Beer and Wine included, spirits can be purchased at an additional cost.)

With all of this said we all know this is subject to change, move around and change again before our next season. We will endeavour to keep you up to date with all the information we know and how things will work out. With this in mind we hope you will still continue to support us; if you don’t feel ready to book we would appreciate a review of your holiday to help show customers what we do best.

For any help or further assistance please contact us.

Contact us for and quote or make a booking at sales@ice-fire.co.uk

Or Visit our Website at www.ice-fire.co.uk

Thank you and take Care,

Kind Regards,

Johanna

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