Contact    +44 (0) 1172 510 103    MyIceandFire

Ice and Fire - Our Covid-19 Holiday Guarantee

Ice and Fire - Our Covid-19 Holiday Guarantee


Here at Ice and Fire we know for you, our customers and for us it has been a difficult year. We would like to start by spreading some cheer and announce that it has started snowing here in the Alps and we cannot wait for winter to fully arrive. After last season’s early finish we know some of you are hoping to get yourself out to La Plagne for some well needed skiing (and relaxing if skiing is not your thing!) We want to assure you that we are taking into account all possible procedures and amendments that are needed to run our chalets in a covid safe manner and still offer you that great Ice and Fire service as interrupted as we can.

We want you to know that our booking protection has always been to a high standard and to ensure your holiday is as smooth as possible we will be adding a few extra precautions incase of any changes.

Our Covid-19 holiday guarantee means you can book with confidence and have total peace of mind knowing your holiday is in our hands.


Reasons to book with us

We know you don’t need any extra reasons to book a ski holiday but here are some suggestions to make your experience a fantastic one.

Drive to Resort

Driving to resort can be a great option for those who do not wish to travel through airports or train stations. We have plenty of parking available at all our chalets. Driving to and from resort gives you the freedom to arrive and leave when you need, you can bring those creature comforts with you like your favourite pillow, there is no weight limits and you can bring and take back whatever you would like!

Ski Passes

Purchasing your ski passes in advance will not only save you time but can allow you to be on the slopes as soon as you get to resort. We can buy your ski passes in advance and have them ready for your arrival at the chalet. No more waiting in line at the busy lift pass office!

Ski Hire brought to you

Booking your ski hire with us means our trusted friends at Rental Republic will come to your chalet with your skis for fitting. They are also on hand to visit for adjustments during your stay.

Dedicated Staff

Our dedicated chalet team will be on hand to make your holiday the safest and best experience it can be. During our staff training we will cover in depth the new measures for covid cleaning including increased cleaning high contact spots and communal areas. Our staff will be on hand to help and assist you throughout your holiday but as always to provide an exceptional service. Our staff, hosts, chefs and also management will all be completing courses in covid safety and cleaning before the season so will be completely up to date with all measures required.

Food Delivery

Due to restaurants operating at a smaller capacity we know it may be harder to get a table on our chalet staffs night off. We can arrange for food to be delivered through Huski,( a trusted meals on wheels service) who can deliver gourmet oven ready meals to your door. Or we can suggest a great pizza delivery in Les Coches.

Shopping Service

We have added a shopping service to your holiday this year, making it even easier to sit back and relax. Before you head out to us we will provide you with a list of things available to buy which will be ready for your check in at the chalet.

Make your own lunch

Due to covid restrictions some mountain restaurants may operate at a lower capacity and potentially have a booking service. We hope to know more information as the season gets closer. Because of this we would like to offer as part of our shopping service lunch items to be purchased so you can make your own lunch to take on the mountain.

Complimentary Bar

Après Ski may be a little different this year but our complimentary bar will stay the same. Our beer and wine will be kept topped up for your stay so why not après in the chalet? With use of a speaker, board games, games consoles and plenty of space why not make your own fun. (Beer and Wine included, spirits can be purchased at an additional cost.)


The Small Print

If in the event your chalet, our resort, or country has to close due to Covid-19 or a travel ban is enforced in the UK or France and full payment has been made (six weeks before departure) we will defer your holiday until the next year or further on in the year if the ban is lifted. (Charges may apply for changing weeks or chalet, for full terms and conditions please see our website.)

Our deposit is now £50pp (this is non refundable) to secure a booking. We have now lowered our final payment date to six weeks before your travel; after full payment is made we will only offer deferral on your holiday due to further outbreak or travel restrictions.

Please note our low booking deposit of £50pp will return to £200pp on October 1st.

This is valid up to the date of travel and in the event of covid interrupting your holiday once you have arrived there will be no refund available. Ice and Fire will endeavour to help you in every way possible in the event of outbreak/returning to the UK due to covid-19.

In the event of yourself or anyone on the booking contracting Covid-19 we will not be offering a refund or deferral.

In the event of yourself or anyone on the booking decides to not travel due to Covid-19 we will not be offering a refund or deferral.

Please see our website for all Terms and Conditions.

Contact us for and quote or make a booking at

Or Visit our Website at

Thank you and take Care

Stay safe everyone

Kind Regards



Newsletter Signup

* indicates required


Ice and Fire will use the information you provide here to send regular marketing emails containing information, offers and reductions which we think are likely to be of interest to you. You can change your mind at any time by clicking unsubscribe at the bottom of the emails or by emailing

UK Office

Ice and Fire Ltd,
The Bristol Office,
2nd Floor,
5 High Street
0044 (0)1172 510 103
UK Limited Company No. 7191863

© 2016 Ice and Fire Ski and Snowboard LTD. All Rights Reserved.