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Ice and Fire - Our Covid-19 Holiday Guarantee

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Here at Ice and Fire we know for you, our customers and for us it has been a difficult year. We would like to start by spreading some cheer and announce that it has started snowing here in the Alps and we cannot wait for winter to fully arrive. After last season’s early finish we know some of you are hoping to get yourself out to La Plagne for some well needed skiing (and relaxing if skiing is not your thing!) We want to assure you that we are taking into account all possible procedures and amendments that are needed to run our chalets in a covid safe manner and still offer you that great Ice and Fire service as interrupted as we can.

We want you to know that our booking protection has always been to a high standard and to ensure your holiday is as smooth as possible we will be adding a few extra precautions incase of any changes.

Our Covid-19 holiday guarantee means you can book with confidence and have total peace of mind knowing your holiday is in our hands.

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Reasons to book with us

We know you don’t need any extra reasons to book a ski holiday but here are some suggestions to make your experience a fantastic one.

Drive to Resort

Driving to resort can be a great option for those who do not wish to travel through airports or train stations. We have plenty of parking available at all our chalets. Driving to and from resort gives you the freedom to arrive and leave when you need, you can bring those creature comforts with you like your favourite pillow, there is no weight limits and you can bring and take back whatever you would like!

Ski Passes

Purchasing your ski passes in advance will not only save you time but can allow you to be on the slopes as soon as you get to resort. We can buy your ski passes in advance and have them ready for your arrival at the chalet. No more waiting in line at the busy lift pass office!

Ski Hire brought to you

Booking your ski hire with us means our trusted friends at Rental Republic will come to your chalet with your skis for fitting. They are also on hand to visit for adjustments during your stay.

Dedicated Staff

Our dedicated chalet team will be on hand to make your holiday the safest and best experience it can be. During our staff training we will cover in depth the new measures for covid cleaning including increased cleaning high contact spots and communal areas. Our staff will be on hand to help and assist you throughout your holiday but as always to provide an exceptional service. Our staff, hosts, chefs and also management will all be completing courses in covid safety and cleaning before the season so will be completely up to date with all measures required.

Food Delivery

Due to restaurants operating at a smaller capacity we know it may be harder to get a table on our chalet staffs night off. We can arrange for food to be delivered through Huski,( a trusted meals on wheels service) who can deliver gourmet oven ready meals to your door. Or we can suggest a great pizza delivery in Les Coches.

Shopping Service

We have added a shopping service to your holiday this year, making it even easier to sit back and relax. Before you head out to us we will provide you with a list of things available to buy which will be ready for your check in at the chalet.

Make your own lunch

Due to covid restrictions some mountain restaurants may operate at a lower capacity and potentially have a booking service. We hope to know more information as the season gets closer. Because of this we would like to offer as part of our shopping service lunch items to be purchased so you can make your own lunch to take on the mountain.

Complimentary Bar

Après Ski may be a little different this year but our complimentary bar will stay the same. Our beer and wine will be kept topped up for your stay so why not après in the chalet? With use of a speaker, board games, games consoles and plenty of space why not make your own fun. (Beer and Wine included, spirits can be purchased at an additional cost.)

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The Small Print

If in the event your chalet, our resort, or country has to close due to Covid-19 or a travel ban is enforced in the UK or France and full payment has been made (six weeks before departure) we will defer your holiday until the next year or further on in the year if the ban is lifted. (Charges may apply for changing weeks or chalet, for full terms and conditions please see our website.)

Our deposit is now £50pp (this is non refundable) to secure a booking. We have now lowered our final payment date to six weeks before your travel; after full payment is made we will only offer deferral on your holiday due to further outbreak or travel restrictions.

Please note our low booking deposit of £50pp will return to £200pp on October 1st.

This is valid up to the date of travel and in the event of covid interrupting your holiday once you have arrived there will be no refund available. Ice and Fire will endeavour to help you in every way possible in the event of outbreak/returning to the UK due to covid-19.

In the event of yourself or anyone on the booking contracting Covid-19 we will not be offering a refund or deferral.

In the event of yourself or anyone on the booking decides to not travel due to Covid-19 we will not be offering a refund or deferral.

Please see our website for all Terms and Conditions.

Contact us for and quote or make a booking at sales@ice-fire.co.uk

Or Visit our Website at www.ice-fire.co.uk

Thank you and take Care

Stay safe everyone

Kind Regards

Johanna

 

New Year with Ice and Fire

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Are you looking forward to saying bon voyage to 2020 as much as we are? Why not spend New Year in the snowy Alps and ski into 2021 in style!

Not only are all the lifts open over New Year but there will parties and activities to enjoy for all the family. To make it even better we will be offering champagne on arrival at the chalet and 15% off your chalet booking when you book sole occupancy, For this amazing offer booking must be made by the 1st October.  (T&C’s apply – cannot be used in conjunction with any other offers or promotions.)

Take the stress out of your holiday with our 5 nights fully catered service with a complimentary bar (excluding spirits.) Cocktails and canapés on 5 nights and an open fire to warm those toes after a long days skiing, what more could you want?

Enjoy the fireworks display from the balcony of Campanules or take the short walk from Chalet Flocon or Edelweiss into Les Coches for a midnight display and welcoming in the New Year.  

Celebrate in Chalet Flocon or Edelweiss in our hot tub or sauna or relax in the sauna in Chalet Campanules. Either way we know you’ll enjoy your stay with us.new years eve 4675500 1920

What’s Included in your Ice and Fire Holiday

  • 7 nights chalet accommodation
  • Breakfast and afternoon tea for 7 days - continental on chalet days off
  • Pre-dinner drinks and canapés – 5 nights a week
  • A four course evening meal with bottled wine - 5 nights a week
  • Children's evening meals as required - 5 nights a week
  • Help yourself fruit bowl
  • Beer, wine and soft drinks in the complimentary chalet bar
  • Unlimited broadband wifi access
  • Pre-arrival booking service for ski hire, ski school, lift passes and transfers
  • Chamber maid and hosting service provided by your chalet staff - 5 days a week
  • White hotel quality linen, towels and bathrobes with optional towel change
  • Complimentary toiletries
  • Use of all chalet facilities
  • Book exchange and a selection of board games to borrow
  • Free use of childcare equipment including cot and highchair
  • Local French Tourism Tax
  • Total Payment Protection (Topps) Financial Security

Don't miss out on a chance to celebrate New Year in a luxury catered chalet, Visit https://www.ice-fire.co.uk/ for more information and make your New Year Booking today.

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Contact us for and quote or make a booking at sales@ice-fire.co.uk

Or Visit our Website at www.ice-fire.co.uk

Thank you and take Care

Stay safe everyone

Kind Regards

Johanna

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UK Office

Ice and Fire Ltd,
The Bristol Office,
2nd Floor,
5 High Street
Westbury-on-Trym,
BS9 3BY
0044 (0)1172 510 103
UK Limited Company No. 7191863

© 2016 Ice and Fire Ski and Snowboard LTD. All Rights Reserved.