Frequently Asked Questions
Here at Ice and Fire we do as much as possible to try and make you holiday as smooth and easy as possible. Here we have put together a list of the most common questions and answers, but if you are still unsure of anything then please don't hesitate to get in contact. We will do all that we can to make your holiday one to remember.
Do you provide flights and transport to resort?
Flights and transfers aren't included in your holiday to give you the flexibility to book the travel options which suit you best. On the pages on this site you will find flight and transfer information to help you reserve this but please get in touch if you have any questions.
Do you cater for vegetarians, food allergies and other specialist food requirements?
We happily cater for vegetarians, vegans and most food allergies and specialist requirements. Before you arrive in resort we send out a pre holiday form to the party leader where you can list any dietary needs.
Are lift passes, ski hire and ski school included?
Lift passes, ski hire and ski school are not included in the price of your holiday but we have a full booking service so that they can be pre-ordered on your behalf before you arrive.
Will there be snow?
With 2 glaciers and over 70% of the skiing above 2000m, Paradiski is a snowsure ski area, so yes there will be snow to ski on.
Where can I eat on the chalet night off?
There are many fine restaraunts serving excellent food. If you ask your host, they will be happy to suggest and book one for you. If you are travelling on a peak week, or as part of a large group, and would like a booking made before you arrive in resort, please just give us a call.
When must I pay the balance of my holiday?
The balance is due 10 weeks before your arrival date. We will send you a reminder and information about how to pay.
Can you send me a brochure?
Ice and Fire use this website for sales and as part of our responsible tourism policy do not have a printed brochure. We are happy to answer any questions via email or phone
Is the chalet and ski area suitable for beginners or children?
As a family friendly company we have chosen all of our resorts/chalets with this in mind. Ski schools, beginner areas and nanny service availability are just part of our criteria for choosing chalets. We also look at the distance to slopes and general suitability of ski area to make sure that all levels of skier are catered for.
Are you eco-friendly?
At Ice and Fire we believe in that everyone should do their bit to help protect the wonderful natural resources of the area which we are lucky enough to live in. We work hard to cut down on wastage, recycle our rubbish, reduce our energy consupmtion and support local environmental initiatives. You can find out more about La Plagne's sustainable development policy here and find out about the Vanoise National Park here.
